FAQs
What is Simmer and Whisk?
Simmer and Whisk is an online store specializing in unique and high-quality kitchen gadgets. Our mission is to help you elevate your cooking experience with tools that make meal preparation efficient and enjoyable.
I just placed an order, when will it ship?
Please allow 24-48 hours production time for your order to ship out, average shipping times are 5-10 business days excluding holidays.
Tracking numbers will be updated 48 hours after your items have been shipped. If you don't have a tracking number after 3 business days, please email us at Support@SimmerandWhisk.com
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee
Yes, we accept returns or exchanges within 30 days of delivery. Items must be unused, and in their original packaging. If the item arrives defective or damaged, please contact us immediately. To start a return, contact our customer support team at Support@SimmerandWhisk.com.
Can I cancel my order?
Yes. You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
How long does shipping take?
We work with multiple fulfillment centers worldwide to ensure your order is delivered directly to your door. Standard shipping typically takes 5-10 business days or sooner, depending on your location. If there is any delay, you will be notified. Once your order ships, you will receive a confirmation email with tracking information.
Do you offer discounts or promotions?
Yes! We regularly offer promotions and discounts. Subscribe to our e-mails or follow us on social media to stay updated on our latest deals and exclusive offers.
How can I contact customer support?
If you have any questions or concerns, our friendly customer support team is here to help. You can reach us at Support@SimmerandWhisk.com or through our contact form on the website. We aim to respond within 24 hours.